We have seen a ton of transformation in the last 12 months. Contactless experiences were already on the way and they are here to stay.
The Top Ten Private Club Technology Trends for 2021
by Marilyn Cox
Dec 15, 2020 at 2:43 PM
Last December, when we drafted our 2020 trend predictions, we certainly didn’t account for a global pandemic. However, all of the trends identified did come to fruition, even if it was out of COVID necessity.
Growing Stronger Through the Storm
by Devin Meister
Oct 23, 2020 at 1:16 PM
The Clubs at Houston Oaks are unique for a variety of reasons, not the least of which is the “s” at the end of the word “clubs.”
A View to What’s Next for Clubs
by Devin Meister
Aug 24, 2020 at 6:45 PM
Historically club investment decisions have centered on facilities and capital equipment. Over the last several months, private clubs have had to be innovative to create new operational processes that balance member safety with the personal connections and experiences those members desire.
Talk is Cheap: 5 Practices for Enabling a Service Culture Within Your Club
by Marilyn Cox
Jul 23, 2020 at 12:02 PM
There’s plenty of talk these days about the importance of the member experience. Honestly, I know I’ve written my fair share of content trumpeting the need for the member experience to be central to every club.
Club Payment Solutions in the Experience Age
by Devin Meister
Jun 11, 2020 at 3:29 PM
What role to payments play in your member experience? It’s a key interaction with your members - and hits them right in their pocketbook.
Contactless Reopening Resources for COVID-19
by Devin Meister
Apr 28, 2020 at 12:34 PM
For years you've depended on a "high-touch" personal experience to deliver exceptional member experiences. Now as you prepare to reopen you'll have to take a somewhat different approach to create that same experience.