A View to What’s Next for Clubs

by Devin Meister

 Aug 24, 2020 at 6:45 PM

Historically club investment decisions have centered on facilities and capital equipment. Over the last several months, private clubs have had to be innovative to create new operational processes that balance member safety with the personal connections and experiences those members desire.

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Talk is Cheap: 5 Practices for Enabling a Service Culture Within Your Club

by Marilyn Cox

 Jul 23, 2020 at 12:02 PM

There’s plenty of talk these days about the importance of the member experience. Honestly, I know I’ve written my fair share of content trumpeting the need for the member experience to be central to every club.

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Create Engagement During a Time of Isolation:

by Marilyn Cox

 Jun 29, 2020 at 12:00 PM

5 Tools for Increasing Staff Engagement at Your Club 

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Club Payment Solutions in the Experience Age

by Devin Meister

 Jun 11, 2020 at 3:29 PM

What role to payments play in your member experience? It’s a key interaction with your members - and hits them right in their pocketbook.

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Contactless Reopening Resources for COVID-19

by Devin Meister

 Apr 28, 2020 at 12:34 PM

For years you've depended on a "high-touch" personal experience to deliver exceptional member experiences. Now as you prepare to reopen you'll have to take a somewhat different approach to create that same experience.

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Social Engagement During Physical Distancing

by Stephanie Leli

 Apr 10, 2020 at 6:00 PM

The ramifications of the COVID-19 pandemic continue to spread across the country and the club industry with the majority of clubs being forced to cancel events, cease on-site dining operations or even close their doors temporarily.

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Clubessential Tools During COVID-19

by Devin Meister

 Mar 24, 2020 at 1:00 PM

Without a doubt, we have entered unprecedented times for our society. And while the situation is still changing as we write this, one thing we know is that the technology tools we have available better equip us to deal with events at hand than ever before.

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Optimize the Member Carryout Experience Today

by Devin Meister

 Mar 19, 2020 at 1:03 PM

Optimized member carryout experience. It might seem like an oxymoron. For years the goal has been to get members to the club and keep them there as long as possible to maximize their engagement.

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How to Build Engagement with Social Distance

by Devin Meister

 Mar 18, 2020 at 7:48 PM

Clubs are built on relationships, interactions, and personal experience. What happens when unexpected events put a wall between our club and our members? Just a few years ago, it would have been disappointing to our members and potentially disastrous for the club and staff.

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