The Clubs at Houston Oaks are unique for a variety of reasons, not the least of which is the “s” at the end of the word “clubs.”
A View to What’s Next for Clubs
by Devin Meister
Aug 24, 2020 at 6:45 PM
Historically club investment decisions have centered on facilities and capital equipment. Over the last several months, private clubs have had to be innovative to create new operational processes that balance member safety with the personal connections and experiences those members desire.
Talk is Cheap: 5 Practices for Enabling a Service Culture Within Your Club
by Marilyn Cox
Jul 23, 2020 at 12:02 PM
There’s plenty of talk these days about the importance of the member experience. Honestly, I know I’ve written my fair share of content trumpeting the need for the member experience to be central to every club.
Club Payment Solutions in the Experience Age
by Devin Meister
Jun 11, 2020 at 3:29 PM
What role to payments play in your member experience? It’s a key interaction with your members - and hits them right in their pocketbook.
Contactless Reopening Resources for COVID-19
by Devin Meister
Apr 28, 2020 at 12:34 PM
For years you've depended on a "high-touch" personal experience to deliver exceptional member experiences. Now as you prepare to reopen you'll have to take a somewhat different approach to create that same experience.
Social Engagement During Physical Distancing
by Stephanie Leli
Apr 10, 2020 at 6:00 PM
The ramifications of the COVID-19 pandemic continue to spread across the country and the club industry with the majority of clubs being forced to cancel events, cease on-site dining operations or even close their doors temporarily.
Clubessential Tools During COVID-19
by Devin Meister
Mar 24, 2020 at 1:00 PM
Without a doubt, we have entered unprecedented times for our society. And while the situation is still changing as we write this, one thing we know is that the technology tools we have available better equip us to deal with events at hand than ever before.
Optimize the Member Carryout Experience Today
by Devin Meister
Mar 19, 2020 at 1:03 PM
Optimized member carryout experience. It might seem like an oxymoron. For years the goal has been to get members to the club and keep them there as long as possible to maximize their engagement.