The member experience is top of mind for many clubs and has been from the start. Step outside of the private club industry and you’ll see that attention to member and customer experiences are reaching a coming of age - The Experience Age (more on this later).
When does the member experience start at your club? Historically, we'd say that experience would start the moment the member arrives through the gate.
CINCINNATI, July 16, 2019 - Clubessential, an all-in-one member engagement and management software provider for private clubs, is excited to announce the launch of their Membership Analytics Predictor solution, the private club industry’s first predictive analytics platform.
Maturity models represent how organizational capabilities evolve in a stage-by-stage manner along an anticipated, desired, or “logical” maturation path.
“Living the Dream,” isn’t a throw-away line at the Tampa Yacht and Country Club
CINCINNATI, June 21, 2019 -- The Cincinnati Business Courier has recognized Clubessential Holdings as the fastest-growing company, with revenue between $50.1 million to $100 million, headquartered in Greater Cincinnati in its 15th annual Fast 55 program.
“We should redesign our website.” Everyone involved with a website has probably said that more than once.
As generations and members change, clubs have to shift with them or risk being left behind.
