Persona | Next Generation General Manager

2024 Digital Summit Event is Back by Popular Demand!

Your club looks to you to lead the way. But everything is changing fast – expectations are still high, but what worked yesterday won’t work today and you can’t afford to guess what’s next. That’s why you need a suite of connected and data-driven tools to continuously illuminate your current environment and shine a light on the surest path forward. With real insight into member activity, operational efficiency, and actual costs, you can make smart decisions that enhance the member experience and success of your club.

Now, with Clubessential everything is seamless. Data pulls correctly between modules. This instills confidence that the data is correct – a feeling we didn’t have with our prior accounting vendor.

Nicole Hisiro, The Country Club of Orlando

Re-imagine the Member Experience

Ask yourself these questions and be ready to exceed member expectations with every touch.

Can you easily see engaged or disengaged members at a glance?
How do you track utilization of your club and demonstrate return on capital investments?
What reporting do you use to measure experiential as well as operational success?
What is your process for tracking member experiences and preferences and then acting on that data?
When you have events, how do you streamline your check-in and merchandise purchase process?
How easy is it for your members to view and pay their statements, make reservations, and place mobile food orders?
Can your members customize your mobile app around their preferences?
Can your members create a buddy list of members they frequently play with so they can add those members to their reservation?
Do you have the ability to capture, store, and see member preference data?
How do you drive Pro Shop revenue from the register to the first tee?
Can you display member preferences at POS and save a member’s favorite meal configurations?
Can you easily manage multiple operations simultaneously, from handling incoming phone calls to ensuring all members check-in?
How long does it take you to generate reports for the Board?