There’s plenty of talk these days about the importance of the member experience. Honestly, I know I’ve written my fair share of content trumpeting the need for the member experience to be central to every club.
Talk is Cheap: 5 Practices for Enabling a Service Culture Within Your Club
by Marilyn Cox
Jul 23, 2020 at 12:02 PM
Club Payment Solutions in the Experience Age
by Devin Meister
Jun 11, 2020 at 3:29 PM
What role to payments play in your member experience? It’s a key interaction with your members - and hits them right in their pocketbook.
Contactless Reopening Resources for COVID-19
by Devin Meister
Apr 28, 2020 at 12:34 PM
For years you've depended on a "high-touch" personal experience to deliver exceptional member experiences. Now as you prepare to reopen you'll have to take a somewhat different approach to create that same experience.
Social Engagement During Physical Distancing
by Stephanie Leli
Apr 10, 2020 at 6:00 PM
The ramifications of the COVID-19 pandemic continue to spread across the country and the club industry with the majority of clubs being forced to cancel events, cease on-site dining operations or even close their doors temporarily.
Clubessential Tools During COVID-19
by Devin Meister
Mar 24, 2020 at 1:00 PM
Without a doubt, we have entered unprecedented times for our society. And while the situation is still changing as we write this, one thing we know is that the technology tools we have available better equip us to deal with events at hand than ever before.
Optimize the Member Carryout Experience Today
by Devin Meister
Mar 19, 2020 at 1:03 PM
Optimized member carryout experience. It might seem like an oxymoron. For years the goal has been to get members to the club and keep them there as long as possible to maximize their engagement.
How to Build Engagement with Social Distance
by Devin Meister
Mar 18, 2020 at 7:48 PM
Clubs are built on relationships, interactions, and personal experience. What happens when unexpected events put a wall between our club and our members? Just a few years ago, it would have been disappointing to our members and potentially disastrous for the club and staff.
Dinners to-go from the Club
by Stacy Zak
Mar 18, 2020 at 2:03 PM
At a time when social distancing is becoming the new norm, please know that we here at Clubessential are committed to supporting you and your club with a solution that will foster the engagement you are looking for, without the risks that you aren’t.
New Payment Process Gives Club the Gift of Time
by Devin Meister
Mar 03, 2020 at 1:30 PM
One thing that Stacey Wickham, Assistant Controller at Birchwood Farms Golf & Country Club in Harbor Springs, Michigan loves is the unpredictability of her role.
Your Club Should be Unique - Not Your Technology: Why Configuration is Better Than Customization
by Marilyn Cox
Feb 25, 2020 at 2:10 PM
Credit Card Fees: How You Can Lighten the Load
by Tyler Mullins
Feb 13, 2020 at 9:00 PM
If you polled 100 Controllers from clubs across the nation and asked what they would change about their payment processing, what do you think would be the most common answer?
Focus Forward and Visualize Success
by Marilyn Cox
Feb 05, 2020 at 9:13 PM
The CMAA World Conference is the industry’s largest gathering of club management professionals and allows industry leaders to immerse themselves in five days of educational programming.
