Dear Valued Clients:
The past few days of news regarding the coronavirus (COVID-19) are unprecedented, and we realize that many of you are dealing with new and quickly changing situations. Today we are providing you with an overview of the steps we are taking to ensure that our operations continue as many of you are seeing reduced or restricted participation at your clubs.
For those organizations that have canceled events or programs, we empathize with the difficulty of this decision and its impact. As we enter these uncharted waters, we are here to help in any way possible. If you need assistance, please contact our Support team and/or your Customer Success Manager.
As for our organization, ensuring that our team is safe and healthy is a primary concern. We continue to operate at full capacity in order to provide you with assistance as needed. In addition to the recommended protections, we have also implemented our business continuity plan which will ensure that our staff and systems are available and responsive. This means that our support, implementation and customer success teams will be available to assist you using the normal means.
Please note: In order to better support our team working from remote or home locations, on Monday, March 16th from approximately 11 am until noon EST our phone system will be undergoing an upgrade. Our phones may be temporarily unavailable during these times.
This is a rapidly evolving situation that we continue to monitor and address. On-site travel, sales user groups and shows are being evaluated on a case-by-case basis. As we have additional updates we will correspond via email, our status page and social media. This is certainly an unprecedented time and we recognize the stress that this is placing on many of your clubs. We are here to help and will provide assistance and capabilities to help you continue to engage with your members.
Our contact information:
(800) 448-1475 option 2 for Support