Clubessential Tools - Maintaining Member Connections Through COVID-19

In light of the ever-changing climate regarding COVID-19, we know that clubs need to communicate with members more than ever. We have outlined tools that may assist with this communication. As always, Clubessential is here for you providing both online learning resources and top-notch customer service.

What's New and Trending

• The Essential Suite was developed in response to COVID-19. This touchless suite uses software and mobile-first technology to enable clubs to deliver exceptional experiences for members everywhere. Learn more about the Essential Suite
• Our blog has always been a great place to find the latest information on a wide variety of topics and still is. Check out posts related specifically to COVID-19 or general best practices to get ahead of the game.

• Click here to access the blog

Maximizing Your Member Communications

• First Impression - Your website comes equipped with a tool that allows you to display important messages to members upon logging in, but before they get to your private website’s home page.
  • Click here to download an overview of the First Impression tool
• Public Pop Up Messaging - Please see an example of how your club can utilize a pop up message to announce changes in hours or a link to a dining take out form. If you are interested in adding this to your site, please reach out to our Support Team with the content you'd like in the pop up.
  • Click here to view an example of a Public Pop Up Message
• Mobile Ordering - If your club is utilizing our Office Solution and Mobile App, Mobile Ordering is a great way to have members place their carry out orders to be ready for pick up. Please feel free to contact your Customer Success Manager or Customer Support for more information. For more information, click here.
  
  If you are not currently utilizing our Office Solution, we can assist with a take out form on the website.
  • Click here to view an example of a Take Out Form
• Blast Email Engine - Your website's email engine allows you to churn out high volumes of emails that can be easily targeted to all members, or targeted subsets of the membership.
  • Click here to download an overview of the email engine
  • Click here for additional information for the New Email Editor
• How To Manage Members that Opt Out of Email Communication - Members have the ability to opt out of receiving email blasts, and some members may have incorrect email addresses.
  • Click here for information on how to manage and troubleshoot email delivery issues
• Text Messaging (SMS) - The Text Messaging tool allows you to send text messages to all members who have opted-in to receive text messages.
  • Click here for an overview of the text messaging feature
• Push Notifications - If your Club has the Clubessential Mobile App, you can send push notifications to members who’ve downloaded the app.
  • Click here to download an overview of Push Notifications
• Article plugins can be utilized on the home page or throughout the site to display posted articles keeping members informed of changes to the club and club operations.
  • Click here for a guide on managing your Articles

Managing Tee Times, Reservations and Events

If your Club uses any of the Clubessential time-slot reservations products (e.g., Tee Times, A la Carte Dining, etc.), be sure to block off the days your Club is closed, and use the custom notifications built into the system to send cancellation notifications to any member who might have a standing reservation scheduled.

We also have the ability to modify tee times and dining schedules to accommodate new times and spacing. Please reach out to Support for assistance making those changes.

• Hiding Pages or Reservation Systems - This link will detail how to hide certain pages to events or reservation systems while the club is working on a modified schedule
  • Click here for an overview on Hiding Pages and Page Security

Clubessential Office Customers

• Working Remote - If you manage your server on site, consider installing the CMA Application on personal machines for those employees working remote. This link will assist with completing this task.
• Monthly Minimums - Some clubs may need to make changes to their monthly minimums. For help with this task, please review the following information.

We are here. And we are here to help. 

As always, Clubessential is here to support you. Our normal business hours are not changing, so we will be available from 8:30 AM EDT until 8:00 PM EDT Monday through Friday and 8:30 AM EDT until 5:00 PM EDT on Saturday. We will also continue to have emergency coverage after hours. If needed, please contact 1-800-448-1475, option 2 to leave a message for a prompt return call.