Careers

  
We strive to provide a positive environment for professionals to develop their skills, create new friendships, and do great work. In addition to a stimulating work environment, Clubessential offers an extensive benefits package for full-time employees.

Clubessential employees have diverse backgrounds, talents, experiences, and interests, but share a spirit of teamwork, a commitment to delivering quality results, and the desire to keep growing professionally. The entrepreneurial spirit is alive and well at Clubessential. New employees will enter a supportive community of colleagues working together with a real opportunity to positively impact our company, our clients, and their own careers.

We're always on the lookout for good people, so if your skill set includes initiative, creativity and strong work ethic we want to hear from you.


Currently Available Positions:

  • Client Support Specialist
    • We are looking for a technically savvy, personable communicator to join our customer service team for our web application. If you have experience working in the golf industry, with private clubs or in the hospitality industry, you are an even more ideal candidate.

      As a Client Support Specialist ("CSS"), you will work with an Account Manager to support the websites for our prestigious private club clients. These clubs use our system to manage their tee times, spa appointments, and other reservations for their members. They use our websites to promote events that the clubs are hosting for their members and to communicate with their members. Our new mobile functionality even allows members to book their appointments from their phones.

      As a member of our CSS team, it will be your job to answer questions about how the system works for our customers and to ensure that they experience success with it. Specifically, you will need to be able develop a deep knowledge of our system and to explain its functionality to traditionally non-technical clients. Finally, you will work directly with the users to provide training and support as the clubs deploy their websites so that our clients (and their members) have such a positive experience with the tool that they absolutely LOVE our product!

      About Clubessential
      Clubessential provides web-based software to enable interactive communications within the membership club industry. Since our founding in 1998, we have achieved a market leading position and a client portfolio which includes Trump Golf, TPC, WCI, and hundreds of the world’s most prestigious golf, yacht and country clubs. We are headquartered in Cincinnati, OH where you will find a casual, professional, fast-paced and fun work environment.
      For more information and other job opportunities, visit www.clubessential.com.

      Job Requirements
      As we said at the beginning, we are looking for a combination of personal and technical savvy.
      On the personal side, we are looking for a professional and polished individual who knows how to deliver amazing customer service. We want our clients to enjoy talking to you on the phone when they call in with a question or problem. You should be a team player and will need the ability to multi-task and problem solve under pressure when client issues require troubleshooting. This is an entry-level position for an individual who is straight out of college or has 1-2 years experience under their belt.

      On the technical side, we are looking for tech savvy individuals. Ideally, you have a basic knowledge of CRM Software, HTML, and other related technologies and services. If you don't have all of that, but you are tech savvy and have worked in a customer service position, send us your resume and explain in your cover letter why you are a good fit for this job.
      Application Instructions

      Send resume & cover letter addressed to recruiting@clubessential.com. In the subject line, please list: Application for the CSS position.
      In your cover letter, please explain why you are an excellent fit for this job and for our company. Please detail any previous experience that you have in the following areas:
      - providing exceptional customer service to demanding clients
      - explaining technical products to non-technical audiences
      - experience learning new software programs
      - experience or knowledge of golf, the private club or hospitality industry
  • Web/Graphic Designer

    • Clubessential is currently seeking a knowledgeable and team-oriented Web/Graphic Designer to join our Interactive Design Group.

      Interactive Design Group
      The Clubessential Interactive Design Group, winner of Boardroom Magazine's Website Design Firm of the Year for the last two years, includes artists, designers, implementation consultants, and programmers who deliver:
      - Custom website designs that emphasize and extend club branding
      - New branding development and logos as needed
      - Custom interactive flash applications to show off course layouts, property maps and helicopter course-flyovers
      - Demonstrate accomplished understanding of the technical capabilities of our products. 
      - Website structures that incorporate the latest advances in Search Engine Optimization (SEO) so that most of the optimization is automatic, being built directly into the website design

      Application Requirements:
      Ideal candidates will have a strong work ethic, excellent communication skills, and working knowledge of CRM software, HTML, and other related technologies and services.
      Required: Degree in interactive multimedia, computer design or related field from a four-year college or university
      Required: Excellent online portfolio of work and evidence of depth of knowledge
      Knowledge of Photoshop, Illustrator, Flash and/or Fireworks
      HTML working knowledge, Must have very strong in-depth knowledge and experience designing with CSS
      Ability to multi-task and make creative changes based on collective feedback from team
      Experience working in a fast paced, deadline oriented environment
      Academic and/or professional experience in building web interactivity
      Versed in what is "hot" on the web in relation to creative, marketing techniques
      Strong customer service, self-motivation, and time management skills

      Position responsibilities:
      Produce custom website designs for clients
      Create new client branding and logos
      Design custom interactive flash applications
      Create design solutions that extend our clients' goals and enhance the consumer experience
      Take responsibility for new implementations and ongoing client support of LIVE sites
      Fulfill brand identity design requests from internal departments and external customers
      Exhibit a high degree of learning agility and ability to work under tight timelines
      Work closely with clients and vendors to reach the best solutions for each project

      Location:
      Clubessential Corporate headquarters are located in Mt. Lookout – Cincinnati, OH, where you will find a casual, fast-paced, dot-com environment. Little or no travel is required.

      Benefits:
      The employment package includes a base salary with excellent earning potential. Clubessential offers full health care and retirement benefits. This is a full-time position with benefits.
      Base Salary plus discretionary bonus
      401K with company match
      Medical Coverage
      Dental Coverage
      Vision Coverage
      Paid Time-Off
      Flexible Spending Accounts
      Work/Life Resources

      Application Instructions:
      Send resume, cover letter & portfolio to recruiting@clubessential.com.

  • Project Manager

    • The Project Manager position is a client interfacing position that entails overseeing all aspects of the installation of client services through each stage of the Clubessential production process. This includes coordinating with all members of the production team from the Clubessential creative, technology, implementation and services departments. The Project Manager is responsible for moving each installation through the production process, including the site design and development, content collection and publishing, quality assurance testing and site launch. The Project Manager is expected to consult with the client on best practices throughout the production process and ensure that the final installation meets the client’s objectives.

      Responsibilities: 
      - Facilitate all client meetings and interaction during the production process.
      - Manage client expectations throughout the production process.
      - Confirm project objectives prior to the start of any project.
      - Set project timelines and ensure key milestones are met by internal team and client.
      - Coordinate the internal production team as needed to meet project objectives within set project timeline.
      - Record, track and manage projects through CRM system.
      - Aid client with collection of website content and oversee formatting and publishing on site by the internal team.
      - Consult with client to ensure final installation meets client’s objectives and incorporates best practices.
      - Confirm site review and installation testing prior to launch of services.

      Skills/Qualifications/Requirements:
      - Bachelors degree
      - 2-4 years of previous project management experience
      - Working knowledge of CRM Software, HTML and other related technologies and services
      - Self-motivated team player with a positive outlook
      - Excellent oral and written communication skills
      - Experience managing client relationships
      - Detail oriented
      - Strong problem solving and troubleshooting skills
      - Dedication to providing high quality client service
      - Ability to multi-task effectively
      - Ability to work in a fast paced, result oriented environment

      Benefits:
      Base Salary plus discretionary bonus
      Paid Time Off
      401K plan with company match
      Medical, dental and vision coverage
      Flexible Spending Account

      Location:
      Clubessential Corporate Headquarters are located in Cincinnati, OH where you will find a casual, fast-paced, professional environment.

      Application Instructions:
      Send resume & cover letter to recruiting@clubessential.com.

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