Through these guides and workbooks you’ll outline your club’s top objectives and rate your effectiveness on several different factors, including your Top Objectives, Membership Goals, and Operational Goals. You’ll also baseline important success factors such as Member Experience, Associate Satisfaction, use of Data and Insights, and the Member Experience. Our biggest advice is to gather input from key stakeholders as well to make sure that you’re aligned in your direction. Change is hard enough, you don’t need people resisting or pulling in opposite directions.
Follow up from the workbook with these guides.