It's been an unprecedented time and series of events. What happens next as we move forward will have to be smart, considered, and measured to ensure the safety of everyone involved. It's clear that we shouldn't skip steps along the way, but that we move forward. Below are a variety of resources to ensure that you can move forward in a way that engages your members and meets their expectations in a way that supports your club.
Have you considered everything necessary to exceed your members' expectations upon reopening? Is your staff up to speed with what's necessary? Do you have the right systems and processes in place to do it right? Download this quick checklist to be sure.
For years you've depended on a "high-touch" personal experience to deliver exceptional member experiences. Now as you prepare to reopen you'll have to take a somewhat different approach to create that same experience. Learn the keys to reopening in a world with minimized contact.
Throughout the month of April, we held a series of webinars about member engagement strategies and technology trends that clubs are adopting as a result of COVID-19. From contact-less reopening ideas, to easier ways to accept Payments, as well as how to run reports on the financial health of your Club, our series has you covered.
For years the National Club Association (NCA) has been at the forefront of every issue impacting clubs. That was seen as they began communicating news about the virus in the very beginning, projecting and communicating how it might impact clubs. A great example was the series of Town Hall meetings they have conducted, among other resources.
Clubessential is here to support you. Our normal business hours are from 8:30 AM EDT until 8:00 PM EDT. Monday through Friday and 8:30 AM EDT until 5:00 PM EDT on Saturday. We also have emergency coverage after hours. If needed, please contact 1-800-448-1475, option 2 to leave a message for a prompt return call.