First chartered in 1911, The Country Club of Orlando offers golf, tennis, fine dining, and numerous events for its members and guests. With these impressive amenities, the club realized they needed a software solution that would support their operations.
Every club has features that make it unique – its own traditions, rules, even its own architectural style. Yet, far too many clubs have one unfortunate thing in common: they use multiple software solutions – one for
Nicole Hisiro, Communications Director at The Country Club of Orlando, has felt this frustration firsthand. While her club utilized the Clubessential website and reservations solutions for a number of years, for much of that time the club used a separate system for accounting. “Members used to be required to log into a separate website to see their statements. Using one vendor for
Members used to be required to log into a separate website to see their statements. Using one vendor for web and another for accounting proved disruptive to them.
Members were not the only people dissatisfied with this approach - club staff also found that working across two software platforms posed a number of problems.
“Membership numbers were not pulling over correctly within the accounting system,”
Other operational needs could not be accommodated by their previous accounting software. “Items and price adjustments were not easy at all. Within our prior accounting software, we might update the price of an item at one location in the club, only to find the price wasn’t updated elsewhere. This meant that members would find that prices for a given item were inconsistent across the club, which was understandably frustrating to them.”
Country Club of Orlando
Although their prior accounting vendor did provide software upgrades, the software still did not contain the features and functionality the club needed. Moreover, the club did not always trust the data that they pulled from this system. With many clubs making more data-driven decisions about member activity, trustworthy data is vital.
Now, with Clubessential everything is seamless. Data pulls correctly between modules. This instills confidence that the data is correct – a feeling we didn’t have with our prior accounting vendor. That is one of the biggest reasons we moved to Clubessential’s accounting system – the confidence in our data.
“With our former accounting vendor, far too often their modules worked together, but in a strange way, leaving us to question if data was pulled from the F&B portal or membership portal,” said
Knowing these frustrations, their prior accounting vendor proposed that the club
Along with her preference for the Clubessential website platform,
Realizing the strength of the Clubessential web platform, as well as the value of partnering with Clubessential,
Since launching their Clubessential Office solution in October 2016, The Country Club of Orlando has already enjoyed gains in efficiency. For clubs that use separate web and accounting solutions, handling tickets made in the Point of Sale (POS) for an event entails a big of
Clubessential has great products, but if you didn’t have the people on your staff who understand club operations, it wouldn’t matter as much. Who you work with is so important.
“After large events, the staff would
These gains in operational efficiency have been matched by a positive member experience. Along with launching their Clubessential Office system, The Country Club of Orlando debuted a redesigned website with Clubessential. “Members really like the new aesthetics of the website, said
As she reflects on her experience working with Clubessential,
“Clubessential has great products, but if you didn’t have the people on your staff who understand club operations, it wouldn’t matter as much. Who you work with is so important.”
210Daily New Page Visitors
35New Members within 51 days
+60%Member Email Open Rate
Clubessential has helped us exceed our objectives in every category.