September 2022 Newsletter — Success With Clubessential

Clubessential

September 27, 2022

Accelerating Club Experiences From Essential To Extraordinary!

From launching new products, updating others, and producing new content, it has been a busy end of the summer here at Clubessential. We strive to launch new products and update our existing products to guarantee the success of every club using our solution. This month’s newsletter will give you a look into new and improved ways to guarantee your club’s success with Clubessential!

A spa is, by its very nature, intended to be an oasis of relaxation and luxury. But does this atmosphere of calm and ease at your club’s spa begin and end with your services alone? If so, you’re missing out on a seamless process that is necessary to attract, retain, and satisfy your members.

Are you attending any of the events below and want to meet in person with the Clubessential team? Would you like to hear about The Essential Suite, Mobile POS, or any of our products? Fill out the form below.

– October 11 – 13, 2022 –  Golf Inc. Kiawah Island, South Carolina

Talk With a Live Trainer On the Software You Use Everyday

At Clubessential, we want to ensure you always have the most up-to-date information to grow your club. If you haven’t attended one of our live virtual courses yet, check out our free education and training series. We have August packed full of courses that we’re sure will meet your needs. Get on the line to have all your questions answered so you can walk away an expert at your job.

BONUS FOR ATTENDING THESE COURSES: Not only will you be on your way to mastering Clubessential products and becoming a rock star in your position, but also our training courses are now eligible for CMAA Education Credits! All attendees will receive a follow-up email within 48 hours of the training course that can be used as “Proof of Attendance” and submitted to CMAA for 1 hour of education credit.

Take a look at the available live virtual courses for September:

For the Controller or F&B Manager:

– Accounts Payable Overview

– Dining Dashboard Management

– Financial Report Writer

– F&B Management

– General Ledger Overview (Check me out, I’m new!)

– Integrating Your Calendar Events With Back Office

– Kick Start Your Mobile Ordering Platform

– Membership Analytics Predictor

– Month End For New Users

– The Power of Data Genie

– Understanding F&B Mobile POS

For the Golf & Tennis Professional:

– Retail Management

– Understanding Retail Mobile POS

– Inventory – Retail Rundown

For the General Manager or Membership Director:

– Calendar Utilization — Creating & Managing Your Events

– Creating Group Mail With Ease

– Dining Dashboard Management

– Integrating Your Calendar Events With Back Office

– Kick Start Your Mobile Ordering Platform

– Membership Analytics Predictor

– Membership Maintenance

– Prospect to Member: Making the Most of Your CRM

– Uncover the Potential of the Email Editor

For the Catering Manager:

– Banquets – Creating Events & Functions, and Adding Event Services

– Banquets – Service Menu Setup & Service Menu Components

– Banquets – Correspondence & Reporting

For questions about these training courses, reach out to [email protected]

In case you missed it: Clubessential held a live Semi-Annual Enhancement Review. Don’t worry! You can still learn more about all the great product enhancements that have gone out to you in the first part of 2022. If you’re curious about your platform, wonder no more!

Next Gen Mobile App Improvements

– Mobile Food Ordering: Members can now view their past orders made from up to one year ago in the new “Orders” tab

– In-App Messaging Version 1: Messaging for members to contact staff or for staff to contact members in the app

– Compose, view, and delete messages.

– Allows for a member to contact a group of staff or staff to contact a group of members. You determine the staff that display as available for messaging.

– Used for a variety of use cases (ex: reach out to Event Coordinator for information on hosting an event, golf staff messages a member letting them know their new clubs have arrived, Pro has a group of members in a clinic he wants to group message via the app)

– Reach out to [email protected] to enable this feature in your club’s app today!

Reservations Improvements

– Tee Times: Enhanced the Blocked Starts Manager to support blocking of start letters/partial tees for clubs that allow 2 starts per tee (A,B)

– Spa Management/Professional Services Reservations and Management:

– Added support for Spa and Professional Services reservations to flow to CRM and Membership Analytics Predictor (MAP)

– Added support for viewing member photos on the reservation confirmation page

– Prevent unassociating resources/specialists to services until existing reservations are removed

– Prevent deleting providers or resources until reservations are removed

Office Improvements 

– Clubs now have the ability to access mobile pos timekeeping data within the manage timekeeping node of CMA

– Clubs also now have access to mobile pos timekeeping data within the timekeeping export

– New wizard for Voucher Expiration – you now have the ability to change the expiration date on a voucher as well as the ability to partially or fully expire vouchers through this tool

– New wizard for Inventory Transfer – You now have the ability to transfer items from one area to another quickly and easily with just a few clicks

Mobile POS Improvements:

– Staff now have the ability to configure and print out a gift receipt at POS for members who have purchased items as a gift for someone else

– Servers now have the ability to favorite items for members that do not have modifiers associated with them

– Mobile POS will now display the number of new incoming orders on the Mobile Orders tab as long as the device is signed in and awake

Like what you see? Click here to get help implementing these new features!

We want to ensure you continue to receive important information regarding available training, services, and solution updates. Please use this form to update your contact information or the contact information for others at your club.

Whether you are ready to expand your Clubessential solution and need budgeting information or have questions about redesigning your website, adding cloud-based Mobile POS, the Next-Gen Mobile App, or any other upgrade, be sure to connect with your CSM today!

If you are, fantastic! That’s our goal! We’d greatly appreciate it if you’d leave an online review through Capterra. Capterra offers a neutral platform for verified software users to share their experiences working with different programs. It helps us to see how Clubessential measures up to your expectations and it only takes a few minutes — you can get started here.

What are some unique ways your club has been accelerating from essential to extraordinary? We would love to hear from you!

Email [email protected] with your ideas and stay tuned for details!

Join the Clubessential Community to share your voice and submit your ideas for product enhancements.

We’ve made it easier than ever for you to engage with us. Our newly improved Community portal has a re-designed user interface complete with chat support –because your voice is the most important one in the mix.

Through the Community, you can easily create, view, and manage support cases; find answers and tips in the Clubessential Knowledge Base, and share and vote on new ideas for solutions and support. The Clubessential blog and latest Release notes are also readily available.

How can we better serve you each month within the e-newsletter? Tell us what you want (and need!) to see. We’ll do our best to make it happen.

Email [email protected] with your ideas and stay tuned for details!