Clubessential Quarterly – The Digital Summit Returns!

Kelsie Stone

March 7, 2024

2024 is already immersed in innovation, from Club Intelligence to the Digital Summit and beyond!

With the first quarter of the year already behind us, Clubessential’s team is intent on continuing to create next-generation technology that will accelerate your club experiences from essential… to extraordinary.

This edition of the Clubessential Quarterly features the return of the Digital Summit, our premier Club Intelligence webinar, and more! Read on to unlock your Clubessential news.

BACK BY POPULAR DEMAND!

Clubessential is proud to be the industry leader of driving exceptional member experiences across the private club space. This unique and meaningful mantle equips us to innovate powerfully on behalf of private clubs everywhere – which is what brought the industry’s first Digital Summit to life back in 2020.

Now it’s time to scale the summit again! You can now save the date for the Summit and be notified when registration opens. The Clubessential 2024 Digital Summit, happening May 8th, is an immersive, interactive series of educational sessions centered on private clubs and led by industry thought leaders.

The Summit offers continuing education credits certified by CMAA alongside practical tips and proven techniques to accelerate member experiences, streamline daily operations, and engage the lifestyle your members expect.

Save the Date for the Digital Summit! 

WHERE IN THE WORLD IS CLUBESSENTIAL THIS QUARTER?

We enjoyed connecting with many of you at the following regional events:

— NECMA, Hingham, MA – 1/30
— CMAA Chicago, Rosemont, IL – 2/5
— CMAA Cleveland, Akron, OH – 2/6
— HFTP Mid-South Atlantic Regional, Pinehurst, NC – 2/19 – 2/21
— NY Metropolitan Club, New Rochelle, NY – 3/19
— HFTP Club Summit, Savannah, GA – 3/25 – 3/26 (table 5)

Clubessential had the pleasure of engaging with you at the PGA National Show in Orlando, Florida and the CMAA World Conference and Club Business Expo in Las Vegas. We look forward to continuing to innovate as we lead the private club space in next-generation club management technology.

Are you missing out on Clubessential’s resource-packed educational newsletter? 

This monthly message features all the content you need to reach your club management goals, from complimentary live training opportunities to seasonal suggestions. This spring, save yourself some time and stress by sending your newest staff members (and those returning from the off season!) to one of our live trainings, specifically designed for those handling your front line in the FnB or Retail locations.

Retail Staff Training

April 25 | May 16 | 1pm ET

Join us for a quick overview of our Mobile POS as viewed by retail staff. You’ll learn the basics of ticket management, possible reservation systems integrations, and other aspects of your day to day within the system. Managers, this is the course for your new staff to take to get up to speed with the system as well as your veteran staff for a refresher.

Train My Retail Staff

F&B Staff Training

April 17 | May 22 | 3pm ET

Join us for a quick overview of our Mobile POS as viewed by the wait staff. You’ll learn the basics of ticket management, possible reservation systems integrations, and other aspects of your day to day within the system. Managers, this is the course for your new staff to take to get up to speed with the system as well as your veteran staff for a refresher.

Train My F&B Staff


Don’t miss out on future educational extras – sign up here if you’d like to receive the Clubessential Classroom! 

If you need increased access to analytics, you can’t afford to miss this expert-led webinar about artificial intelligence and its impact on private clubs.

Better Data, Better Insights – AI-fueled Club IntelligenceWednesday, March 13th at 1pm ET

Clubessential’s robust reporting capabilities have expanded to include Club Intelligence, the newest offering in a well-established line of industry-leading analytics tools. This highly requested and sought-after business analytics tool has made its debut, and several clubs are already making the most of its powerful capabilities.

Bring your curiosity about the future of AI-fueled club technology as we dive into how to:

— Identify and track critical business KPIs
— View reports unique to your operation and role in just 30-45 seconds
— Uncover hidden insights and visualizations with built-in AI
— Predict future values based on historical data with flexible AI forecasting
— Skip the set-up period that a third-party provider would require
— Define thresholds and get alerts when anomalies are detected
— Consolidate data from throughout the club into one centralized reporting tool and MUCH MORE!

You can’t afford to miss this webinar.

Secure your seat!

Next Gen Mobile App Improvements:

— Added additional messaging for rules and transportation option violations in tee times so users understand why their booking failed.

— Participants are now grouped together by who registered when viewing registrants for tee times special events.

Next Gen Spa Management/Professional Services Reservations Improvements

— Added the ability to book 2 services as part of the same reservation. This capability is admin only for now and accessed on the Spa Dashboard via Booking Search once the setting is enabled.

— No Show appointments are now shown in the Change Log.

— Cancelled appointments will now display in a member’s reservation history.

— Service brochure URL is now supported- previously only supported a pdf.

— 45 and 90 minute booking intervals were added for the schedule.

— New snippets for Member and Admin Notes available for Notifications.

— Non website admins can now access the Spa Dashboard from Mobile POS.

KDS Improvements:

— Clubs that are utilizing our KDS system will now see a new Notification Icon in the upper right hand corner of the screen which will display the 10 most recent events in the KDS helping their kitchen staff to track what is going on during a busy time period

— Clubs utilizing our KDS system may now also notice that the overall ticket timer has been uncapped from the previous cap of 99:59 allowing for more precie reporting on any ticket that was in the KDS longer than 99 min 59s

— The KDS Bump Bar will now also switch between table # and ticket # when a user presses on the ticket header to help eliminate confusion when information is being called out to the kitchen staff

Like what you see? Click here to get help implementing these new features!

We want to ensure you continue to receive important information regarding available training, services, and solution updates. Please use this form to update your contact information or the contact information for others at your club.

Update Contact Information

Whether you are ready to expand your Clubessential solution and need budgeting information or have questions about redesigning your website, adding cloud-based Mobile POS, the Next-Gen Mobile App, or any other upgrade, be sure to connect with your CSM today!

Schedule an Update Meeting

If you are, fantastic! That’s our goal! We’d greatly appreciate it if you’d leave an online review through Capterra. Capterra offers a neutral platform for verified software users to share their experiences working with different programs. It helps us to see how Clubessential measures up to your expectations and it only takes a few minutes — you can get started here. 

Leave Us A Review!

What are some unique ways your club has been accelerating from essential to extraordinary? We would love to hear from you!

Email [email protected] with your ideas and stay tuned for details!

Join the Clubessential Community to share your voice and submit your ideas for product enhancements.

We’ve made it easier than ever for you to engage with us. Our newly improved Community portal has a re-designed user interface complete with chat support –because your voice is the most important one in the mix.  

Through the Community, you can easily create, view, and manage support cases; find answers and tips in the Clubessential Knowledge Base, and share and vote on new ideas for solutions and support. The Clubessential blog and latest Release notes are also readily available.

Add your voice to the Clubessential Community today!

How can we better serve you each month within the e-newsletter? Tell us what you want (and need!) to see. We’ll do our best to make it happen.   

Email [email protected] with your ideas and stay tuned for details!