Clubessential Quarterly – Delightful December

Kelsie Stone

December 8, 2023

Clubessential wishes you a merry end-of-year! As we wrap up December, we hope you’re staying warm, spending some time resting with your loved ones, and getting everything settled and prepared for 2024. We’re looking forward to serving you in the New Year with new tools, new training sessions, and new opportunities to accelerate your member experience from essential… to extraordinary! 

Clubessential has innovated solutions for some of the greatest private club challenges in the market, driving extraordinary member experiences and operational efficiencies for over 2,000 clubs. Now, with the new challenges confronting private clubs, we’ve made your requests for advanced reporting a reality. 

Co-crafted with industry peers, Clubessential’s premier Club Intelligence tool is data reporting made accessible – curated for your business, your role, and your members. Using AI technology, Club Intelligence generates visualizations and insights to create personalized dashboards designed to make your daily operations as dedicated to your members as you are.  

– Identify and track critical business KPIs  

– View reports unique to your operation and role in just 30-45 seconds  

– Uncover hidden insights and visualizations with built-in AI 

– Predict future values based on historical data with flexible AI forecasting 

– Skip the set-up period that a third-party provider would require  

– Define thresholds and get alerts when anomalies are detected  

– Consolidate data from throughout the club into one centralized reporting tool and MUCH MORE!  

 

Be the first to know when Club Intelligence is available. This cutting-edge new offering from Clubessential will make the essential member experience more extraordinary than ever – get on the notification list today and don’t miss out!  

WHERE IN THE WORLD IS CLUBESSENTIAL THIS QUARTER? 

Upcoming! We’ll be at the PGA National Show in Orlando, Florida January 23-26. We look forward to meeting with you – look out for more information as the show date approaches! 

We enjoyed connecting with many of you at the following events: 

–HFTP in Indianapolis – October 18-20 

–CMAA regional show in Milwaukee – October 23 

–PVCMA regional show in Plymouth Meeting – October 23 

–CMAA regional show in Houston – November 11-13 

–PVCMA regional show in Lafayette Hill – November 1 3 

Are you missing out on Clubessential’s resource-packed educational newsletter? 

This monthly message features all the content you need to reach your club management goals, from complimentary live training opportunities to seasonal suggestions. This time of year is packed with to-do lists and tedious tasks, so we set out to replace year-end stress with a bonus live training series designed to help you prepare for the New Year and close out 2023 successfully. 

It’s not too late to access the Clubessential Year-End Readiness series. 

Don’t miss out on future educational extras – sign up here if you’d like to receive the Clubessential Classroom! 

NEW Add to Contacts!

We heard your feedback loud and clear – this highly requested feature is just for you! We recently added a new “Add to Contacts” button when viewing a member’s profile in the app directory. This will gave members a quick and easy way to add a member to their phone contacts. Clicking the button automatically creates a contact in your phone pulling in first name, last name, phone number, email address, and physical address of the member you are adding. We’re thrilled to partner with you as we continue to shape the landscape of the private club industry. Thank you for your support, ideas, and patronage. 

We look forward to crafting new technology and solutions for you as our collaboration grows! 

When Hillendale Country Club’s dining renovations created the perfect opportunity for a software upgrade, leadership had an important decision to make. Their current provider gave them a “bare-bones” operation that left much to be desired. “We were really limited on using technology to help the club in any way when it came to structure,” said President Gabrielle Hart.  

Read on to hear how Hillendale Country Club conquered the software search, chose the provider that was right for their needs, and increased both revenue and engagement by utilizing their new-found tools. 

Next Gen Mobile App Improvements: 

— New Add to Contacts feature- Added a Add to Contacts button when viewing a member’s profile in the app directory. This will automatically create a contact in your phone pulling in first name, last name, phone number, email address, and physical address of the member you are adding. 

— Increased the size of the letter selection in the directory to make it easier to select a certain letter.  

 

Next Gen Spa Management/Professional Services Reservations Improvements 

— Added color coding for categories of services on the schedule. 

— Froze the schedule view when scrolling down so you can see the dates, names of specialists or resources, etc. as you scroll down to times later in the day. 

— Schedule view will dynamically size to allow the display of more specialists by default- it is no longer capped at 7 specialists- so if you zoom out in your browser, or if you are using a large monitor, you should see more specialists schedules by default. 

— Alternate Schedules can be set for providers/specialists (often used seasonally) in the Provider’s profile. 

— New option for schedulers to prevent notifications from going out when booking a reservation if needed. 

— Option to open/close reservations at a certain time of day, ex: reservations open 7 days in advance at 7:00 AM or reservations close day of at 12:00 AM. 

— Added a “Daily” option for recurring blocks and recurring reservations. 

— Added more recurrence intervals for weekly and monthly options (up to 12). 

— Admins can now override and book into times that are unavailable based on the provider’s default schedule. 

— Staff members are now bookable for Spa appointments. 

— Option to hide provider contact information from members. 

— Admins can set and edit commission rates for providers/specialists for categories of services in the Spa system. The reporting to support this and complete this will be handled in a future release- so this cannot be fully utilized until the reporting piece is built out. 

 

KDS Improvements: 

— Clubs that are utilizing our KDS system will now see a new Notification Icon in the upper right hand corner of the screen which will display the 10 most recent events in the KDS helping their kitchen staff to track what is going on during a busy time period 

— Clubs utilizing our KDS system may now also notice that the overall ticket timer has been uncapped from the previous cap of 99:59 allowing for more precie reporting on any ticket that was in the KDS longer than 99 min 59s 

— The KDS Bump Bar will now also switch between table # and ticket # when a user presses on the ticket header to help eliminate confusion when information is being called out to the kitchen staff  

 

Like what you see? Click here to get help implementing these new features!

We want to ensure you continue to receive important information regarding available training, services, and solution updates. Please use this form to update your contact information or the contact information for others at your club.

Whether you are ready to expand your Clubessential solution and need budgeting information or have questions about redesigning your website, adding cloud-based Mobile POS, the Next-Gen Mobile App, or any other upgrade, be sure to connect with your CSM today!

If you are, fantastic! That’s our goal! We’d greatly appreciate it if you’d leave an online review through Capterra. Capterra offers a neutral platform for verified software users to share their experiences working with different programs. It helps us to see how Clubessential measures up to your expectations and it only takes a few minutes — you can get started here.

What are some unique ways your club has been accelerating from essential to extraordinary? We would love to hear from you!

Email [email protected] with your ideas and stay tuned for details!

Join the Clubessential Community to share your voice and submit your ideas for product enhancements.

We’ve made it easier than ever for you to engage with us. Our newly improved Community portal has a re-designed user interface complete with chat support –because your voice is the most important one in the mix.

Through the Community, you can easily create, view, and manage support cases; find answers and tips in the Clubessential Knowledge Base, and share and vote on new ideas for solutions and support. The Clubessential blog and latest Release notes are also readily available.

How can we better serve you each month within the e-newsletter? Tell us what you want (and need!) to see. We’ll do our best to make it happen.

Email [email protected] with your ideas and stay tuned for details!