Clubessential June Newsletter — Spa Management and More!

Kelsie Stone

June 13, 2023

Summer is in fine form for many of our clubs across the country, which means reservations are sure to pick up for the favorite facility of relaxers everywhere – the spa! Equip your team with everything they need to master Clubessential’s Next Gen Spa Management and Professional Services systems in our live staff training. Read on for registration details for this June training!

It’s not too late to join the thought leadership train – if you missed the 2023 Clubessential Digital Summit, you can still take advantage of the incredible content put together by our industry experts. Find recordings and supplementary materials below.

We’re highlighting the Clubessential Community in this month’s newsletter to make sure you and your club can utilize the Community, which gives you visibility into support, the ability to receive assistance via instant messaging, access to in-depth training and webinars, and more! 

On Wednesday, May 17th, we joined with private club patrons and thought leaders to build the future of the industry. The 2023 Clubessential Digital Summit’s interactive sessions highlighted new and trending industry technology, featured conversations with real Clubessential customers, and dove into questions from our live attendees as we navigated these pertinent topics together. 

If you missed the live Summit, don’t worry – you can still access the educational and informative content online, so you can scale the Summit on your own time. 

If you haven’t yet, we would love for you to join us at the Clubessential Community! We created a (free!) place for you to go for enhanced access to support and training as well as a forum to share ideas and get information on the latest and greatest in the Clubessential world. It’s a space designed for you to connect with our community members and gain new knowledge.

Your membership to the Clubessential Community includes access to manage your club’s cases right at your fingertips. Through the community portal you can create new casessee the status of any you have already submitted, or even check in on other cases your team members are involved in. Your membership also includes an exclusive chat feature, where you can receive assistance via instant messaging – all within the community website.

Other features include the Ideas area which allows our community members to submit ideas, comment on others’ posts, and vote on which suggestions are the best (upgrades coming soon!). Additionally, you will have direct access to training materials – from documentation to live training sessions, even including recordings of past training and webinars!

When you sign up, you’ll be able to:

— Get Visibility Into Support – View and manage all your cases.

— Maximize Your Investment – Access in-depth training and support for your club.

— Stay Ahead of the Game – Check out upcoming release notes before they take effect.

— Help Decide the Future – Submit AND vote on new ideas for Clubessential products and support!

Click here to get connected with the Clubessential Community!

WHERE IN THE WORLD IS CLUBESSENTIAL THIS MONTH?

Connect with us June 18th through the 21st at the regional CMAA show in Delray Beach, Florida!  

Upcoming! We’ll be at the Philadelphia & Vicinity Club Management Association show in Elverson, PA on July 10th and at the regional CMAA show in San Antonio, Texas from July 16th to July 18th. Access our Facebook page to follow our regional show attendance as we meet with our clubs across the country. 

We enjoyed connecting with many of you last month at the following events:

— NCA at Union League Chicago, May 7-9 

— Philly HFTP Chapter Social Event, May 18 

— Golden State CMAA Palm Springs, May 

TALK WITH A LIVE TRAINER ON THE SOFTWARE YOU USE EVERYDAY

At Clubessential, we want to ensure you always have the most up-to-date information to grow your club. If you haven’t attended one of our live virtual courses yet, check out our free education and training series. We have April packed full of courses that we’re sure will meet your needs. Get on the line to have all your questions answered so you can walk away an expert at your job.  

 

BONUS FOR ATTENDING THESE COURSES: Not only will you be on your way to mastering Clubessential products and becoming a rock star in your position, but also our training courses are now eligible for CMAA Education Credits! All attendees will receive a follow-up email within 48 hours of the training course that can be used as “Proof of Attendance” and submitted to CMAA for 1 hour of education credit.  

 

Take a look at the available live virtual courses for June! 

 

For the Controller: 

— Accounts Payable Overview  

— Financial Report Writer 

— General Ledger Overview 

— Month End For New Users 

— The Power of Data Genie 

— CE Payments with Paycloud 

 

For the General Manager or Membership/Communications Director: 

— Calendar Utilization – Creating & Managing Your Events 

— Integrating Your Calendar Events With Back Office 

— Membership Maintenance 

— Membership Analytics Predictor 

— Prospect to Member: Making the Most of Your CRM 

— Creating Group Mail With Ease 

— Uncover the Potential of the Email Editor 

— Roster Unification 

— Becoming an Advanced Website Administrator 

— Managing Your Member Groups 

— Managing Employees 

— Mastering the Spa and Professional Services Reservation System – CHECK ME OUT – I’M NEW! 

 

For the F&B or Retail Manager 

— Banquets – Creating Events & Functions, and Adding Event Services 

— Banquets – Service Menu Setup & Service Menu Components 

— Banquets – Correspondence & Reporting 

— Dining Dashboard Management 

— Retail Management 

— Understanding Retail Mobile POS 

— Retail Management – Inventory  

— Retail POS Staff Training – CHECK ME OUT, I’M BACK! 

— F&B Management 

— Understanding F&B Mobile POS  

— F&B POS Staff Training – CHECK ME OUT, I’M BACK! 

— Kick Start Your Mobile Ordering 

— Managing Employees 

 

For the Golf Pro 

— Tee Time Dashboard Management 

— Managing Employees  

For questions about these training courses, reach out to [email protected].

Mastering the Spa and Professional Services Reservation System 

June 29th | 2pm ET 

Learn how to make the most of your Next Gen Spa Management and Professional Services reservation systems! This training will walk you through how to create and manage your services, resources, and schedule. Learn the basics of the Admin and Provider dashboards and more – all with Clubessential professionals on the other side of the screen with the answers and materials you need to create truly extraordinary member experiences.

We’re happy to present this month’s Did You Know? Clubessential Tips and Tricks video for your educational edification! Take less than 5 minutes to join us as we share with you helpful, lesser-known features, different ways to use system operations, and automations that can help improve your day-to-day experiences. This month, join the education team as we take a look at the hottest new feature in our Next Gen Spa Management and Professional Services solutions – a calendar sync feature that allows your providers and specialists to see their upcoming schedule right from their phones.

Reservations Improvements 

— Spa Mgmt/Professional Services- 

– New setting for Override Price? For CMA/Mobile POS users, can now enter an override price for a combo item to flow through to the ticket in Mobile POS. This allows for you to use a generic combo Item for a Provider and service category (i.e. Stephanie-Massage- $0) for all Massage services and duration rows to cutdown on the number of items that need to be created in CMA. 

– Add-Ons- will now flow through to the ticket in Mobile POS with the item/price connected to that Add-On. 

– Added an Amount column to the Spa Statistics Report 

– Preventing editing a reservation that has a closed ticket in Mobile POS. 

— Courts – Edit Block Series Now Available – instead of removing a series of blocked courts and then adding a new Block Series, you are now able to Edit the Series and adjust the Block Title, start/end time, and courts in the series going forward. 

 

KDS Improvements: 

— Clubs that are utilizing our KDS system will now see a new Notification Icon in the upper right hand corner of the screen which will display the 10 most recent events in the KDS helping their kitchen staff to track what is going on during a busy time period 

— Clubs utilizing our KDS system may now also notice that the overall ticket timer has been uncapped from the previous cap of 99:59 allowing for more precie reporting on any ticket that was in the KDS longer than 99 min 59s 

— The KDS Bump Bar will now also switch between table # and ticket # when a user presses on the ticket header to help eliminate confusion when information is being called out to the kitchen staff 

 

Like what you see? Click here to get help implementing these new features!

Click here to watch the Monthly Enhancement Recap!

We want to ensure you continue to receive important information regarding available training, services, and solution updates. Please use this form to update your contact information or the contact information for others at your club.

Whether you are ready to expand your Clubessential solution and need budgeting information or have questions about redesigning your website, adding cloud-based Mobile POS, the Next-Gen Mobile App, or any other upgrade, be sure to connect with your CSM today!

If you are, fantastic! That’s our goal! We’d greatly appreciate it if you’d leave an online review through Capterra. Capterra offers a neutral platform for verified software users to share their experiences working with different programs. It helps us to see how Clubessential measures up to your expectations and it only takes a few minutes — you can get started here.

What are some unique ways your club has been accelerating from essential to extraordinary? We would love to hear from you!

Email [email protected] with your ideas and stay tuned for details!

Join the Clubessential Community to share your voice and submit your ideas for product enhancements.

We’ve made it easier than ever for you to engage with us. Our newly improved Community portal has a re-designed user interface complete with chat support –because your voice is the most important one in the mix.

Through the Community, you can easily create, view, and manage support cases; find answers and tips in the Clubessential Knowledge Base, and share and vote on new ideas for solutions and support. The Clubessential blog and latest Release notes are also readily available.

How can we better serve you each month within the e-newsletter? Tell us what you want (and need!) to see. We’ll do our best to make it happen.

Email [email protected] with your ideas and stay tuned for details!