When does the member experience start at your club? Historically, we'd say that experience would start the moment the member arrives through the gate.
Find Your Way Forward
by Devin Meister
Jul 05, 2019 at 7:47 PM
Maturity models represent how organizational capabilities evolve in a stage-by-stage manner along an anticipated, desired, or “logical” maturation path.
When To Redesign Your Website: Seven Questions to Ask
by Devin Meister
Jun 14, 2019 at 2:36 PM
“We should redesign our website.” Everyone involved with a website has probably said that more than once.
Develop a Member Base That Will Be Around for Decades
by Devin Meister
May 29, 2019 at 1:43 PM
As generations and members change, clubs have to shift with them or risk being left behind.
Building the Team of the Future
by Devin Meister
May 01, 2019 at 6:42 PM
It’s no secret that some clubs have struggled as membership attitudes and priorities have changed dramatically. Clubs that have hired and retained the right employees have an advantage.
Club Members Come Together Over Land
by Devin Meister
Feb 18, 2019 at 8:02 PM
“We're here for one thing: the love of the land and how to enjoy it with family and friends.” That’s not a statement some would expect from a private club.
Personalizing the Club Member Experience with Technology
by Marilyn Cox
Feb 13, 2019 at 6:37 PM
Tech isn’t going away. The question then is, “How do you add your club’s personal hospitality touch through the technology?” That's what Greg Gilg says, and what his team at the Field Club of Omaha, are constantly striving to figure out.
6 Steps to Deliver Value-Add to Your Members
by Marilyn Cox
Jan 03, 2019 at 6:30 PM
Personal tailored experiences are what your members expect every time they enter your club. You greet them by name, know their interests, and have connected with their families. But does this member experience extend to your online interactions?
How to Develop Trust with Your Board and Your Members
by Maria Holler
Dec 20, 2018 at 2:05 PM
A club board is the best tool that we as club professionals could ever have… but only if we develop a trusting relationship with the board that then filters into the general membership of our club.
How to Offer Self-Service to Your Members and Staff
by David Higgins
Nov 30, 2018 at 1:00 PM
You've extended methods of self-service to your members in the form of reservations, mobile technology, and the like. But how can you do the same for your staff?
Eliminate Time But Gain Insight: Reporting Made Simple and More Valuable
by Marilyn Cox
Nov 21, 2018 at 6:00 PM
Develop highly customized reports. Use graphing options to visualize the story associated with the numbers. Generate custom financial statements and general ledger reporting, budget to actual comparisons, and more for time periods important to you. Use 100 stock reports.
Three Steps for Developing an Inclusive Strategy for Current & Future Members
by Maria Holler
Nov 02, 2018 at 7:30 PM
You may be asking yourself what protecting your brand has to do with making members feel inclusive. Members and staff want to feel good about the organization they are a part of so the public image of the club is vitally important. There are many things you can do to protect your brand from labels.