Job Title: Website Support Representative

Clubessential is currently seeking a knowledgeable and team-oriented Customer Support Representative to join our Web Application Strategy Team.

 

Position Description:

This entry-level position requires working closely with an Account Manager to provide detailed technical support to the websites for geographic area of prestigious private club organizations. The position requires a goal-oriented outlook and the ability to multi-task, problem solve when under pressure, work well within a team environment, think independently, handle pressure calmly, and troubleshoot quickly and effectively.

• Communicate with clients daily to enhance their success with our products.
• Provide solutions for utilizing our products’ full capabilities.
• Actively engage clients with value-added insight into website usage.
• Demonstrate accomplished understanding of the technical capabilities of our products.
• Provide initial product training to new clients and ongoing product training to existing clients.
• Troubleshoot client issues.

Application Requirements:

Ideal candidates will have a strong work ethic, excellent communication skills, and working knowledge of CRM software, HTML, and other related technologies and services.

• Required: Bachelor's Degree from a four-year college or university
• Required: Working knowledge of CRM Software, HTML, and other related technologies and services
• Strong work ethic
• Excellent communication skills
• Ability to multi-task effectively
• Strong problem-solving and troubleshooting skills
• Must be a self-motivated team player with a positive outlook
• Must have a willing attitude to help people
• Must have learning agility and ability to adapt quickly

Location:

Clubessential corporate headquarters are located in Mt. Lookout – Cincinnati, OH, where you will find a casual, fast-paced, dot-com environment. No travel is required.

Benefits:

The employment package includes a base salary with excellent earning potential. Clubessential offers full health care and retirement benefits. This is a full-time position with benefits.

• Base Salary plus discretionary bonus
• 401K with company match
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Paid Time-Of
• Flexible Spending Accounts
• Work/Life Resources
• Accidental Death & Dismemberment Insurance
• Life Insurance
• Disability Insurance

Application Instructions:

Send resume & cover letter to jobs@clubessential.com.