Communication & Event Management

I wanted to pass along a word of thanks to you for a successful event reservation system on the website.

We just started using online reservationx. This morning I sent an email to our membership at 9:00 am regarding event on December 6 with the online reservation link. By 9:30 am we had 55 reservations. At 11:00 a.m. we had to move this event to a larger room to accommodate the wait list. By noon we had 80 reservations and 40 on the wait list. It was amazing. I have been working here for 12 years and never seen an event sell out so quickly.

Also, the members were making reservations for other events at the same time.

I just want to thank you for helping me make the decision to go forward with online reservations. Today really proved how convenient it is for our members.

• Linda Kane, Member Relations
  Innis Arden Golf Club
  Old Greenwich, CT
  October, 2009
   

It has been great to work with the Clubessential team regarding various enhancements we have made to the website as well as communications to the membership. Clubessential has been very helpful in creating a variety of dynamic group emails that are helping us to connect with our membership on a variety of levels. I would like to thank the Clubessential team for all their efforts. Keep up the good work!

• John Scharer, CCM, General Manager
  Charlotte City Club
  Charlotte, NC
  February, 2010
   

I want to thank the Clubessential team for a successful event reservation system.

We traditionally open our holiday event reservations at 8:00 am on August 1st. In years past, we have been bombarded by phone calls, voice mails, and emails, and had trouble keeping up with all the requests...especially in the first hour. Last year was our first try at using our online reservation system through the website, but it was difficult to figure out how to open all of the reservations right at 8:00 am. We received a huge amount of phone calls last year, partially due to the fact that we couldn’t get all the events open in time online, and partially because many people had not utilized the site yet for online Member access.

This year, everything was all set up to open at 8:00 am on the Members’ Only website. The addition of the days + hours option on the registration screen made this MUCH easier. In the first 15 minutes of reservations opening, we probably received only 15 – 20 phone calls. We had 4 people ready to answer phones, and it was very quiet!

The online reservation system worked perfectly this year for us, and allowed for a lot less stress! I just to let you guys know that your programming really works great on the client end!

• Katie Jenks, Publications Director
  University Club of Portland
  Portland, OR
  August, 2009
   

The site management tools are simple and easy to understand and allow me to produce professional looking content for our Membership that has made a discernible impact on the level of communication and participation at The Dominion Club.

• Paul Sargent, PGA Director of Instruction
  The Dominion Club
  Glen Allen, VA
  February, 2010