Customer Service & Education

We have always found customer service to be one of Clubessential’s greatest strengths. Our Website Application Strategist responds to all questions in a timely and professional manner and often resolves any technical issues instantaneously. In a commitment to continue to enhance its products & services, Clubessential always welcomes our feedback regarding new features, suggestions and the like.

• Katie Stephens, Executive Assistant
  Columbia Country Club
  Chevy Chase, MD
  February, 2010
   

Working with Clubessential has been an absolute dream! The staff is always available to help with our questions and is eager to take our suggestions and put them into practice. I routinely recommend Clubessential to any private club that is need of an exceptional web based software!

• Regina O'Shea, Director of Membership
  The University Club of Washington, DC
  Washington, DC
  February, 2010
   

I have been a client for over two years now and I have to say that Clubessential is the best! The Clubessential team is quick to respond, and the work is done right the first time. The coffee breaks are informative, presented well, and they add great value. I am a huge fan of Clubessential now and because of the support that I receive from Karen Kaplan and her team I have no hesitation with giving Clubessential my 100% support and 100% recommendation.

• Paul N. Kornfeind III, MCM, Chief Operating Officer
  Tippecanoe Lake Country Club
  Leesburg, IN
  March, 2010
   

The recent Clubessential National Educational Seminar I attended introduced multiple new features and provided excellent ideas for applying these features to my own site. By soliciting feedback from their clientele, Clubessential continues to improve their product, creating tools and features for easy page layout with a professional presentation.

I came away with a useful cache of marketing ideas for encouraging our members to utilize our site more frequently. I not only learned about new features, but also the reason these features were added – usually based on user requests. This is a perfect venue for sharing ideas with other users, as well as the Clubessential presenters. Hearing about their experiences and issues, and how they resolved these issues, is a learning process in itself.

• Penny Bradshaw, Executive Assistant to the General Manager
  The Club at Carlton Woods
  The Woodlands, TX
  September, 2009
   

The Clubessential technical staff assigned to our club is available to us almost 100% of the time when we need to reach them. They are extremely knowledgeable about enhancing and upgrading our web site so that it's fresh and meets the needs of our members. They are truly a pleasure to work with.

• Linda Wasserman, Membership Director, & Lauren Hall, Membership Concierge
  The Club at Doral
  Miami, FL
  February, 2010
   

I have nothing but positive things to say about Clubessential’s product and support over the time that I have been in charge of our Club’s website. My Web Application Strategist has been a fantastic resource for me and nothing but professional and timely in his handling of any issues I have raised. The site management tools are simple and easy to understand and allow me to produce professional looking content for our Membership that has made a discernable impact on the level of communication and participation at The Dominion Club. The one time that Joe was unavailable, other members of the CE staff stepped up and helped me through an issue even though I wasn’t their assigned account. What a great team!

Thank you for helping me add value to the Memberships at TDC and assisting me in increasing my own value as an employee.

• Paul Sargent, PGA Director of Instruction
  The Dominion Club
  Glen Allen, VA
  February, 2010
   

The best word I can use to describe our relationship with Clubessential is easy. Whenever I have a question, problem, new idea, etc., I have found all of the Clubessential staff to be helpful, knowledgeable and friendly. Since I am an accountant and not really a computer wiz, the staff has always gone the extra mile to help me understand what I was doing, and get the end results I have been looking for.

I continue to be very pleased with our decision to go with Clubessential as our website provider.

• Dalinda L. Barry, Assistant Controller
  The Country Club of Florida
  Village of Golf, FL
  February, 2010
   

I can’t say enough nice things about Clubessential. Everyone was very professional, extremely helpful and great to work with. The specialist I worked with to implement the site was quick to help me when I had any issue.

• Janet McClanahan, Membership Coordinator
  Glen Eagle Golf & Country Club
  Naples, FL
  February, 2010
   

Everyone I have dealt with at Clubessential has provided us with prompt attention and quality resolution. We look forward to a mutually beneficial working relationship for many years to come.

• Eileen Taylor, Membership Director
  Bethesda Country Club
  Bethesda, MD
  October, 2009
   

Everyone at Clubessential has been a good listener, patient, and skillful in guiding our decision-making process and choices that we have had the good fortune to make on the Town & County Club website. The tutorials have been great.

• Susan R. Barney, Membership & Communications Director
  Town & Country Club
  Hartford, CT
  December, 2009